Shipping Policy
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has been fulfilled and shipped.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
|
Shipping option |
Estimated delivery time |
Price |
|
USPS Priority |
3 to 5 business days |
Determined by Carrier |
|
USPS Priority Express |
2 to 3 business days |
Determined by Carrier |
|
UPS |
3 to 5 business days |
Determined by Carrier |
Local delivery
Free local delivery is available for orders over $50 within 10 miles of our physical location. For orders under $50, we charge $5 for local delivery.
Deliveries are made from 10am - 5pm on Mondays, Wednesdays, and Fridays. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our expected delivery. If you need other accommodations, please contact us before ordering.
In-store pickup
You can skip the shipping fees with free local pickup at 1556 Willshire Drive, Colorado Springs, CO 80906. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 hours. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 10am - 5pm on Tuesdays and Thursdays. Please have your order confirmation email with you when you come.
How do I check the status of my order?
When your order has been fulfilled and shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at meghan@mountainsidewoodwickcandles.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at meghan@mountainsidewoodwickcandles.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at meghan@mountainsidewoodwickcandles.com.